Last updated on January 20th, 2014 at 05:53 am
(A guide to exceptional after sales service)
No matter how good your product/service is, nothing happens exactly the way it’s supposed to. Customers will judge your company for service failures, large and small, from bugs in your software to responses not answered within five minutes. But you can seize these opportunities.
Here are 7 best practices for after sales customer support –
Contents
HANDLE ISSUES AS THEY ARISE
TIP #1: STOP PROCRASTINATING!
BE TRUTHFUL & TRANSPARENT
TIP #2: HONESTY IS THE BEST POLICY
SYMPATHIZE
TIP #3: SYMPATHIZE…THEN EMPHATHIZE
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SHARE HELPFUL RESOURCES
TIP #4: FAQ(S) ARE IMPORTANT
TURN SETBACKS INTO SOLUTIONS
TIP #5: LEARN FROM EXPERIENCE
BE APOLOGETIC
TIP #6: BE APOLOGETIC
Learn from real practitioners not just trainers.