Facebook introduces a feature to allow businesses respond privately to customer concerns

Facebook on Wednesday rolled out features that enable businesses to privately send messages to customers. Businesses can now include a “send message” button in ads that appear in Newsfeed that allow Facebook users to click a button and send messages, which are private. If users post a comment on a business’ Facebook page, then the business can privately message that person.

Zuckerberg

The features are part of Facebook’s efforts to convince more small and medium-sized businesses – especially those in emerging markets, such as India, Brazil and Indonesia – to advertise on its platform.

By giving them direct access to customers, the world’s largest social network hopes to show that advertising on Facebook directly leads to increased sales.

To encourage quick responses, Facebook will award “very responsive to messages” badges on business pages that respond to 90 percent of messages and respond on average within five minutes. People will, however, still be able to block private messages from businesses.

Facebook hosts more than 40 million active small and medium business pages, it said, with more than 1 billion page visits each month.

[su_box title=”More News From DSIM:-” box_color=”#c7c7c7″ title_color=”#000000″ radius=”5″]1)Yahoo acquires fashion e-commerce startup Polyvore

2) Twitter introduces bulk editing tool for managing ad campaign in excel[/su_box]

Digital Marketing Training Program
For working professionals & entrepreneurs
Learn how to market a business online just like experts & agencies do it.
Learn from real practitioners not just trainers.
Watch Demo

Masters in
Digital Marketing
for professionals & job seekers
Learn how to market a business online just like experts & agencies do it.
Learn from real practitioners not just trainers.

Watch DSIM Trainees Celebrating Last Day of Batch

About the author

DSIM Team

DSIM Blog is created to help you to know all aspects of Digital Marketing ranging from basics of Digital Marketing to Advance Level Topics, Read our posts and feel free to reach our team for any queries.