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11 call center’s secrets that you might not be knowing

24/11/2015

1. They have perfected their nice-ty voice
nice-ty voice

2. They actually purposely hung up on someone and pretended it was an accident.

hung up the call

3. They put a client on hold for incredibly long time hoping they would hang up.

hold the call

4. They’ll do anything just to get the client off the phone.
wrong information

5. They often exchange choicest “pleasantries”.

curse you

6. The rules and regulations in a call center can sometime make the environment feel like high school.

high school

7. Despite of what people think, Employee’s of a call center has a 4 year undergraduate degree.

graduates

8. Authorization, to ask/ revel information can get “pretty confusing” on the phone.

clear about information

9. They mute a client to look for more information but in actual they’re just taking a bit of their snack.

having snack

10. They keep a ton of snacks at their desk.

tons of snacks

11. They’re constantly being micro managed

micromanaged

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