17 Stats to Show Why Customer Experience Matters The Most

dsim image

dsim image

  1. 55% of consumers would pay more for a better customer experience.
  2. A typical business hears from 4% of its dissatisfied customers.
  3. It takes 12 positive experiences to make up for one unresolved negative experience.
  4. 95% of consumers talk about poor customer service experiences with other people.
  5. 75% of online customers expect help within 5 minutes.
  6. Companies that excel at customer experience grow revenues 4-8% above the market.
  7. 42% of consumers have purchased more after a good customer service experience.
  8. 52% stop buying after a bad customer service interaction.
  9. 64% of consumers (B2C) and 80% of business buyers (B2B) expect real time communication with companies.
  10. 75% of customers believe it takes too long to reach a live agent.
  11. 91% of unhappy customers will not willingly do business with you again.
  12. 94% of all online retailers provide email customer service.
  13. 48% of customer service pros believe this focus gives them a competitive advantage.
  14. Most brands have not increased their CX budget from 2016 to 2017.
  15. It is 6-7 times more costly to attract a new customer than it is to retain an existing customer.
  16. 10% increase in customer retention levels result in a 30% increase in the value of the company.
  17. There’s a $3 return on investment expected for every $1 invested in the customer experience.
Masters in
Digital Marketing
for professionals & job seekers
Learn how to market a business online just like experts & agencies do it.
Learn from real practitioners not just trainers.

Watch DSIM Trainees Celebrating Last Day of Batch

About the author

DSIM Team

DSIM Blog is created to help you to know all aspects of Digital Marketing ranging from basics of Digital Marketing to Advance Level Topics, Read our posts and feel free to reach our team for any queries.

Leave a comment: