Google My Business Begins Owner Review Response Notifications

Google My Business Begins Owner Review Response Notifications

By DSIM Team / 15/05/2018

Google announced that it will now be sending email notifications to users when business owners respond to their Google My Business (GMB) reviews.

The notification email notifies the customer of a reply to their review and contains a link to a page with the full owner response.

“When businesses respond to, or update responses to customer reviews, the customer now receives an email notification. The business’s response is published immediately and 5 minutes later, the notification is sent. This 5 minute delay allows time for the merchant to make any corrections to their response after submitting.”- Marissa Nordahl, Community Manager at Google My Business

This should be seen as a great incentive to businesses to respond to reviews- whether they’re positive or negative.


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