DSIM

Position: Support Executive

DSIM is looking for a Support Executive for its clients Pan India. This role demands people who can address post and pre enrolment queries of client to satisfactory level via phone calls and emails also meeting TAT , response time and also ensuring a good customer happiness ratings.

Job Description

  • Job Type: Full Time
  • Department: Support
  • CTC: Upto 2.4 Lac CTC Per Annum
  • Required Experience: 1 to 2 Years
  • Working Days: 5.5 (2 Saturday will be Half-day working & 1 Monday will be off in a Month)
  • Timing: 10:00 AM – 7:00 PM
  • Apply

What We are looking for

We have an incredibly high bar for talent. We are looking for nothing short of an incredibly talented, self motivated Support Executive who is passionate about customer service and satisfaction & helping us continue to build and follow DSIM community.

In This Role, You Will:

  1. Providing support to client who enrolled our courses, related to their queries and concern over emails, chat and outbound/inbound calls.
  2. Apart from assisting, also take care of the follow up and ticketing of unresolved issues and needed to be escalated to a senior technical team.
  3. Handling Post Sales queries by client through inbound/outbound calls and emails.
  4. Act as the SPOC (Single Point of Contact) with clients through email, phone or chat.
  5. Handle escalations raised by clients over a calls , emails or through social media pages of DSIM.
Apply

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Qualifications/ Requirements

  1. Bachelors degree in any stream.
  2. Total experience of 1 to 2 years preferably.

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Desired Characteristics

  1. Must be having incredible email skills with reflecting years of relevant experience.
  2. Excellent follow-up skills while ensuring maintenance of high bonding with client.
  3. Exhibiting patience in order to pacify the most difficult clients.
  4. Handle escalations in calm manner and resolve them in time.
  5. Must have a passion and desire to guide and advice.
  6. Excellent Verbal & Written skills in English.
  7. Ability to work both, collaboratively and independently.
  8. Having knowledge in Digital Marketing is a plus.
  9. Convincing both company and the customer, if required.
  10. Solving problems creatively when easy solutions aren’t available.

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Apply Here

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