ecommerce stats 1

1) 73% of them say they love you for your friendly employees or customer service representatives and 55% just love the way you easily give them access to information and support.

2) 89% of shoppers have stopped buying from online stores after they’ve experienced poor customer service.

3) Love your new customers, but never forget to appreciate your old clients as well: it’s 7x more expensive to get a new customer than to retain an existing one.

4) A customer is 4 times more likely to go to your competitor if your problem is service-related than price- or product-related.

5) 70% of complaining customers will do business with you again if you resolve the complaint in their favour.

6) Do you need more encouragement to improve your customer service efforts? 86% of customers are willing to pay up to 25% more to get a better customer experience.

7) Average E-commerce spending: E-Commerce spending for new customers is on average $24.50, compared to $52.50 for repeat customers.

8) 74% of consumers depend on social media to guide their purchases.

9) 53% of customers expect brands to respond to their Tweets within an hour, so better get replying to those mentions of your online store!

10) Only 12% of businesses feel that they are using social media effectively.

11) By the year 2016, online sales driven from social media will grow 93% per year.

12) Facebook Dominates the Following Industries in Terms of Traffic Acquisition

  • Photography (98%)
  • Sports and Recreation (94%)
  • Pet Supplies (94%)
  • Drop/Shipping (93%)
  • Jewelry and Watches (92%)
  • Clothing and Apparel (87%)
  • Food and Beverage (86%)
  • Home and Garden (83%)
  • Web Design (81%)
  • Health and Beauty (81%)
  • Movies and Music (80%)

13) Payment Methods Popular with E-Commerce Customers

  • Debit Cards (43%)
  • Credit Cards (35%)
  • PayPal (other online E-Wallets) (3%)
  • Bank Transfer (40%)
  • Cash on Delivery (COD) (35%)
  • Gift cards (pre-paid) (1%)

[su_box title=”More From DSIM” box_color=”#c7c7c7″ title_color=”#000000″ radius=”5″]1) CASE STUDY: How IndiaMart became Rs 250 crore company and leader in B2B marketplace in India?


3) INTERVIEW: An Interview with Harshad Patankar, Chief blogger at BumbleBeeHub Blog[/su_box]

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