When it comes to online or progressive content marketing and social media marketing, then the financial services industry hasn’t taken a leading position.
Now the financial service industries (banks, insurance companies) have realized it’s time to step up their game.
The financial services industry currently makes up a striking 14% of all the money spent on online advertising.
In this case study, we’ll talk about financial companies available online and creating experience, content and social media that captivates their audiences and brings outstanding brand awareness.
- Content Marketing
- Social Media Marketing
- 1) American Express (AMEX)
- 2) Citi Bank
- 3) Mint
- The Key Takeaways
- Watch DSIM Trainees Celebrating Last Day of Batch
In terms of content, financial services marketing teams do a great job of creating separate strategies for each marketing channel.
Some statistics are-
- 78% of marketers in the financial industry report using content marketing.
- Of those who use content marketing, 25% consider themselves to be effective.
- Brand awareness, engagement, and lead generation are their most important goals for content marketing.
Social Media Marketing
For savvy financial companies, social media marketing is a very clear and actionable strategy to attract more business.
As per statistics, 62% of financial advisors have stated getting new clients through LinkedIn. This highlights the value of using social media correctly in the world of finance.
Even though LinkedIn offers huge value for the financial sector; only 42% of the industry is actively using the platform, compared to the 84% that use Facebook and 63% that use Twitter.
Examples of Financial Companies
1) American Express (AMEX)
American Express is a financial services industry, which was founded in 1850. The company offers services like finance, insurance and travel. Its main products are charged cards, credit cards and travelers’ cheque.
It is a perfect example to show how relating captivating content & social media with targeted audience works out perfect.
American Express has been publishing content since 1915 after entering travel business.
They have been printing journals, handbook, and magazines about travel. But among the financial companies, they are the primary adopters of content.
The OPEN Forum
American Express launched OPEN Forum- a place for live events where guest authors from a variety of sectors could connect and learn from each other knowledge and wisdom.
By 2008, Amex transformed OPEN Forum into a digital magazine which offers analysis, insights, and resources exclusively for small business owners.
In 2009, they also added a social section to OPEN Forum, Connectodox- a networking platform for small business owners, where they are allowed to find right vendors, market their business, and build relationships.
- Facebook– 7 million Likes
- Twitter– 902K Followers
- LinkedIn – 585K Followers
- Instagram– 198K Followers
- YouTube– 161K Subscribers
- Google+– 388K Followers
- Foursquare– 212K Followers
American Express went from having nearly no social media presence to have a tremendously strong one in just a few years.
American Express is active on Facebook, Twitter, Instagram, Foursquare, YouTube, LinkedIn, Google+ and is constantly experimenting with new and evolving social networks.
The financial industry giant is constantly launching carefully crafted social media promotions, letting the brand to build a strong and passionate online community of cardholders.
The company doesn’t just aimlessly post content. Instead, they carefully modify each message targeted toward users on that specific medium.
Happy #CustomerServiceWeek to our members, merchants and clients, and to the talented professionals who serve them! pic.twitter.com/q7QRTAkKav
— American Express (@AmericanExpress) October 5, 2017
2) Citi Bank
Citibank is the consumer division of financial services multinational Citigroup. It offers wide range of Credit Cards, Banking Accounts and Loans besides Wealth Management, Insurance Services, and Investments Options.
Citi bank is one of the most influential financial services companies which serve as an example of great content marketing strategy.
Citi uses blog posts, personal finance resources like Women & Co. that tell the story of how Citi clients are working toward a better world, the company backs up their mantra of “believing in people and their ideas.”
- Facebook– 1.1 million Likes
- Twitter – 380K Followers
- LinkedIn – 1.3 million Followers
- Instagram – 24.3K Followers
- Google+ – 262K Followers
- YouTube – 28K Subscribers
Citi Bank is actively present with almost a million followers on LinkedIn. It doesn’t maintain Facebook, Twitter accounts, but it is also active on Instagram and Google+.
It creates Connect: Professional Women’s Network, powered by Citi, which has grown to more than 472K members since its launch in April 2012. It is a forum featuring curated content and moderated discussions to help women become savvier professional networkers and share workplace best practices.
The content here covers many of the same themes and the posts- everything here is dynamic and engaging. Video is utilized greatly; while posts about global initiatives are go with by stunning photography.
Citi uses social media as solutions to create experiences that would help them to engage with consumers, deepen their relationships and build trust.
Need a hand? Tweet @AskCiti & we’ll get back to you. PS: Please don’t post personal account info in the tweet. pic.twitter.com/Bz3bXfnQWr
— Citibank (@Citibank) September 25, 2017
Mint.com is a free, web-based personal financial management service founded by Aaron Patzer in 2006.
The company is a market leader in online personal finance and sold to Intuit for $170 million.
The approach that financial tracking tool Mint took proves that it’s possible to stand out in a crowd through well-executed online marketing strategies.
“Whatever we can do, basically, for cheap or for free.” – Aaron Patzer, Founder of Mint
Mint (Money INTelligence) uses aggressively intelligent content strategy for its brand success. Mint’s blog “MintLife” was a core part of the company’s operation.
The main reason behind its instant popularity a was unique and fresh article. A tone and voice polished for the millennial.
Mint dedicated to a digital strategy publishing hundreds of high-quality content pieces from informative blog posts to viral attention-grabbing infographic to grow their business.
- Facebook– 222K Likes
- Twitter– 243K Followers
- LinkedIn – 5,569 Followers
- Instagram– 4,919 Followers
- YouTube– 6,035 Subscribers
- Google+ – 264K Followers
Mint added the personal touch to their business by using Facebook, Twitter and other social platform effectively.
They had discussions with folks who would comment on their page, held freebies, and promoted their blog through these platforms.
Mint became a brand name- a place for all things related finance-Talk finance, trade stories, share advice, etc. The financial flagship of your life was Mint.
You revamped your resume and crushed the interview – but how do you choose the job that’s right for you?https://t.co/qd63uRxqX6 pic.twitter.com/uQZwcu0hi0
— Mint (@mint) September 29, 2017
The Key Takeaways
- Focus on the customer
- Tailor content to the platform
- Use highly engaging or shareable platform
- Use different platforms to reach your target audience
- Promote & advertise your brand
- Drive massive engagement
- Develop a community of users around a topic
- Get trusted contributors to publish guest content on your properties
- Share content smartly through social channels
- Enforce high quality editorial standards on all content types
- Dedicate resources to content
Online marketing is changing the way the financial services industry operates; the future is bright for increased financial presence, lower costs and better customer service.
Learn from real practitioners not just trainers.